Returns & Exchanges

At Lola's, we want you to love your gourmet treats, but due to the perishable nature of our products, we offer replacements or refunds for items that arrive damaged or incorrect. Please contact our support team within 48 hours of delivery to initiate a claim.

Return Process

• 1.
  Inspect Your Order

  Examine your package immediately upon arrival to ensure all food items are fresh and the packaging is intact.

• 2.
  Document the Issue

  Take clear photos of any damaged goods or incorrect items, including the shipping label on the original box.

• 3.
  Contact Support

  Email our team at support@lolas.com with your order number and the photos you captured to start the resolution process.

• 4.
  Receive Resolution

  Once approved, we will issue a full refund to your original payment method or ship out a fresh replacement at no extra cost.